Troubleshooting

This section provides guidance on how to report technical issues for the JTrack platform, including the JTrack Social and EMA apps (Android and iOS), as well as the JDash dashboard.

How to Report Technical Issues

To ensure quick and effective resolution of any technical problem, please include the following information when reaching out:

1. Describe the Issue Clearly

  • What exactly is not working?

  • When did the issue occur (date/time)?

  • Was it a one-time issue or recurring?

2. Specify the Platform

  • App Name: JTrack Social or JTrack EMA

  • Platform: Android / iOS / Dashboard (Web)

  • Device Model (for mobile): e.g., Samsung Galaxy S21, iPhone 13

  • Operating System Version: e.g., iOS 17.5, Android 14

  • App Version (if known): Available in the app’s info or settings

3. Include Screenshots or Screen Recordings (if possible)

Visuals can help us understand the problem much faster.

4. Include Logs (if accessible)

Some apps may have an export log function. If available, attach the logs.

5. Study Identifier (if applicable)

Include the name of the study or participant ID if relevant.

6. Contact Information

Provide your contact in case we need follow-up details.


Important

Send the above information to j.fischer@fz-juelich.de (iOS), m.turna@fz-juelich.de (Android), or m.narava@fz-juelich.de (JDash). For general issues, you may also contact biomarkers.inm7@gmail.com.


Known Issues

This section will list known technical issues and workarounds (to be added).